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FAQ

Nextdoor Tour & Travel is your go-to travel partner for unique local experiences and tailored tours. Our FAQ page provides answers to common questions about booking, trip planning, safety, and more to help make your travel experience smooth and enjoyable. Explore the details so you can focus on making memories!

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What does Nextdoor Tour and Travel offer?

Nextdoor Tour and Travel offers range of services including guided tours, travel packages, custom vacation planning, single/group travel experiences, accommodations, and transportations. If you are looking for a relaxing getaway or an adventurous expedition, we’ve got you covered!

How can I book a tour or travel package?

You can easily book a tour or travel package through our website by visiting our “Book Now” page, selecting your preferred destination, and following the booking process. If you need help, feel free to contact our customer support team via phone or email, and we’ll guide you through the process.

What is the cancellation and refund policy?

Free cancellation 14 days before tour date. Before make a booking, please review the terms and conditions of your specific booking, or contact us for more details.

Do you offer custom or private tours?

Yes! We specialize in creating custom or private tours tailored to your preferences. If you are planning a romantic getaway, family vacation, or single/group adventure, we can design a personalized experience just for you.

What are your types of payment methods?

We accept a variety of payment methods including major credit cards, debit cards, transfer wise, revolut, and bank transfers. If you require alternative payment options, feel free to contact our support team.

Is travel insurance included?

Travel insurance is not included in our services.

Can I change travel itinerary?

Yes, we allow changes to itineraries, but this is subject to availability and potential fees depending on the timing and the nature of the changes. Contact us as soon as possible to discuss your needs, and we’ll do our best to accommodate you.

What should I pack for my trip?

Packing recommendations depend on your destination and the type of tour you’re taking. We’ll send a detailed packing list with your itinerary. Generally, it's a good idea to pack comfortable clothing, travel documents, medications, and weather-appropriate gear.

Do you offer discounts for groups?

Yes! We offer discounts for group bookings, usually for groups of 6 or more. Additionally, early-bird and last minute reservations often come with discounted rates. Keep an eye on our promotions page for the latest deals!

transportation and accommodations

We handle all aspects of transportation and accommodations for your tour. This includes airport transfers, in-destination transportation, and stays at trusted and comfortable hotels. All details will be shared with you during the booking process.

Safety measures are in place for travelers

Your safety is our top priority. We follow authority safety guidelines, provide you with well-trained guides, and offer assistance throughout your trip. In case of emergencies, our 24/7 helpline is always available.

Do you provide professional tour guides?

Yes, we offer professional tour guides in many of our destinations. Please let us know your language preferences when booking, and we’ll do our best to accommodate your needs. It might be extra cost and please contact us before make reservation.

What destinations do you specialize in?

We specialize in domestic destinations in wonderful country of Indonesia (e.g Bali, Lombok, Flores, Java, Sumatera and Borneo). We offer the services for local and international tourists. Let’s discover popular destinations ranging from scenic local getaways to bucket-list international locations. If you're dreaming a tropical beach, a historical city, or a thrilling adventure, we’ve got the perfect destination for you.

How far in advance should I book a tour?

We recommend booking your tour at least 3 to 6 months in advance to ensure availability, especially during peak travel seasons. Early bookings also allow you to take advantage of discounts and secure your preferred travel dates.

Is there a minimum pax for your packages?

the minimum pax is 1 which is suitable for a backpacker. But it is much more recommended if you bring your friends or families for your trip.